Terms and Conditions

By placing an order with Two Crows Customs, you agree to the following terms and conditions:

1. Custom Work & Approvals

All products are custom-made to order.
Mock-ups or proofs will be provided before engraving.
Customer approval is required in writing (email, text, or message) prior to production.
Once approved, engraving will begin and no changes, cancellations, or refunds are allowed.

2. Payment

Full payment is required before production begins.
Prices are listed in U.S. dollars and subject to change without notice.

3. Shipping & Delivery

Orders are shipped primarily through USPS unless otherwise arranged.
Shipping times are estimates only and not guaranteed.
Two Crows Customs is not responsible for delays caused by carriers, weather, or other circumstances beyond our control.

4. Limitation of Liability

Two Crows Customs is not liable for:
- Errors in spelling, dates, or details approved by the customer during the proofing process.
- Damage, loss, or theft after shipment has been accepted by USPS.
- Normal wear and tear of products after delivery.

5. Intellectual Property

All designs, artwork, and materials created by Two Crows Customs remain the property of the business and may not be reproduced without permission.
Customer-provided artwork must not infringe on copyrights or trademarks. The customer assumes full responsibility for any licensing issues.

6. Privacy & Communication

Customer information is used only to process and ship orders.
By placing an order, you consent to receive order updates via email, text, or messaging platform used at the time of purchase.

7. Governing Law

These Terms & Conditions are governed by the laws of the State of Texas.
Any disputes will be handled in the courts of Tarrant County, Texas.

Return and Refund Policy

Thank you for choosing us for your custom engraving needs. Because each item is personalized and approved before engraving, all sales are final except in the case of damage during delivery.

Custom Work & Approvals

All items are custom-made.
Mock-ups are provided and must be approved by the customer prior to engraving.
Once approved and engraved, no changes, cancellations, or returns are allowed.

Returns & Damaged Items

Returns are only accepted if the item arrives damaged.
You must notify us within 7 days of receiving your order with photos of the damage.

Orders Over $20.00

For purchases over $20.00, the customer is required to file a damage or loss claim directly with USPS.
You may file a claim at the following USPS link:
👉 USPS Filing a Claim

Additional Notes

Please retain all original packaging until your claim is resolved.
Replacement or refund will be issued once USPS confirms the claim or damage report.